Terms and conditions

These terms apply to all work Native Exterior Cleaning (“we”, “us”) does for you, the customer. When you accept a quote from us — by text, email, phone, in person, or by letting us start the work — you agree to these terms.

Your quote lists the specific work, price and dates for your job. If anything on your quote differs from these terms, your quote wins.

Quotes are based on what we know about your property when we prepare them: its size, its condition and how we can reach the work. A quote is good until the “valid until” date shown on it.

If we arrive and find something materially different from what was quoted — a larger area, much heavier buildup, or access we didn’t expect — we’ll explain it and agree any price change with you before doing the extra work. We never add charges without telling you first.

Only the work listed on your quote is included. Price ranges or estimates given on this website or over the phone are estimates, not quotes.

We’ll agree a service date with you. Rain, lightning, high wind and similar conditions can make cleaning unsafe or ineffective, so weather may move your date. When it does, we’ll contact you to reschedule as soon as we can, at no cost to you.

If you need to reschedule or cancel, please let us know as early as possible, and at least 24 hours before your appointment, so we can offer the time to someone else.

Before we arrive, please:

• Make sure we can use an outdoor water spigot with normal water pressure.
• Close all windows and doors.
• Keep pets and children indoors or away from the work area while we’re working.
• Move vehicles off any driveway, walkway or patio we’re cleaning.
• Move or secure fragile, valuable or loose items near the work area, such as outdoor decor, furniture cushions and potted plants.
• Unlock gates, or let us know how to get to every area on your quote.

Please tell us about anything we should know before we start: loose or damaged siding, windows or doors that leak, failing paint, outdoor outlets or fixtures that aren’t weather-sealed, and surfaces that were recently painted or sealed.

Cleaning removes dirt, algae, mildew and similar buildup. It doesn’t repair surfaces, and results depend on the age and condition of what’s being cleaned.

Once a surface is clean, existing problems are often easier to see. We aren’t responsible for conditions that were already there, including:

• Oxidized, chalking, peeling or failing paint and coatings
• Cracked, etched, pitted or worn concrete and pavers
• Damaged, loose or worn siding, shingles and trim
• Wood rot, and window seals that have already failed
• Fading and discoloration from age and sun

Rust, oil, oxidation, hard-water and other permanent or specialty stains aren’t included in standard cleaning. We can treat many of them as an add-on, quoted separately, but some stains can’t be fully removed and we can’t promise they will be. House washing doesn’t include gutter faces unless your quote says so.

We take care around windows, doors and fixtures, but we aren’t responsible for water that gets in through openings that weren’t weather-tight before we arrived.

We take precautions to protect your plants and landscaping, including wetting them before we start and rinsing them after we finish. We aren’t responsible for plants that were already stressed, diseased or dying.

If you’re unhappy with anything, or think something was damaged, please tell us within 48 hours of the work being finished — with photos if you can, and before any repairs are made — so we can see it for ourselves and work out the right fix with you.

If our work damages your property through our own negligence, we will repair it or pay the reasonable cost of repairing it. We aren’t liable for damage caused by the existing conditions described above, or for indirect losses such as lost time or inconvenience, to the extent the law allows.

Payment is due when the work is finished, unless your invoice says otherwise. We accept cash, check and credit or debit card. Checks are payable to Native Exterior Cleaning.

A returned check is subject to the service charge allowed by Florida law. If a balance goes unpaid, we may pause any future service until it’s settled.

On a service plan, you choose the services and how often you want them, and you earn up to 20% off regular pricing. Your plan’s services, schedule and price are set out in your quote.

Plan pricing applies while your plan is active. Unless your quote says otherwise, you can end a plan by telling us before your next scheduled visit. Each visit is invoiced when it’s completed.

We may postpone, change or stop work if conditions become unsafe — for example severe weather, an unsafe roof or ladder position, exposed electrical hazards or an aggressive animal. If that happens, we’ll explain why and agree the next step with you.

We take before and after photos of our work for our records. We may also use them on our website and social media to show our work, without your name or address. If you’d rather we didn’t, just tell us and we won’t.

We may update these terms from time to time. The version in effect on the day you accepted your quote is the one that applies to that job. These terms are governed by the laws of the State of Florida.

Questions about any of this? Text or call (407) 864-0787, or email matthew@nativeexteriorcleaning.com or nativeexterior@gmail.com.